Frontline

Fun Quotes from Staff and Customers:   “RRSPs are too small for me, I just have a big safe.” – Customer when asked if he was interested in making an RRSP contribution. “SAP is like fine wine…it’s an acquired taste.  Once you’ve acquired it, it’s all you want!” – Staff member discussing becoming comfortable with [...]

Just want to preface this link by saying this exercise really sheds light on the complexity of learning English as a second language. Man, I thought learning French was hard, but I am amazed at the English challenges reflected by this piece. I hereby give our Strategy Team a round of applause, as most of [...]

…when he’s not busy BDM-ing around the Edmonton Region for ATB Financial Card Services! I found out what he does when my husband came home last week and asked “Hey, do you know Andrew?” (My husband is a heavy duty mechanic and has connections to ATB Financial through only me and his banking…or so I [...]

  “There’s no better way to start off the holiday season than to be helping others!” And that’s exactly what the staff at the Edmonton City Centre was doing..(while having a little fun for themselves too!)  On December 13th and 15th, the associates at the City Centre branch setup a table just outside of their [...]

 ATB’s Jingle All the Way campaign is really resonating with staff!  I was at the Douglas Glen Branch yesterday and one of the associates mentioned to me that they really think this is good value!  Adrian, from ATB 6th Ave also noted that “this is going to be easy to promote”. Its campaigns like this that [...]

Hello Everyone! Welcome to the ATB Frontline!  This is a new communications forum where I will be sharing information with you regarding Card Services, Campaigns & Activities, the Edmonton Region, and maybe some other interesting things that I come across in my travels! In addition to what I have to share, I will also be [...]

The CS Edmonton Team has been spreading its holiday cheer all over town!
 Brunch Theatre and ATB Edmonton Party

This Wednesday, the Edmonton Card Services Team is doing something that is…spectacular. Sometimes this type of experience happens serendipitously, and we remember it forever. Sometimes, it’s perfectly planned…and we remember it forever too. This story is about the “perfectly planned” kind. About 3 years ago, the Edmonton Team came up with a concept for the [...]

  What is the difference between exceeding a sales goal and missing the mark? Have you put a lot of effort in and felt like you’re not getting rewarded?  Here are some tips to help you “work smarter, not harder”… Recently, we pitted the Vermilion and Lloydminster ATB branches against each other head-to-head in a one-month, winner-take-all [...]

We all love our cash-back credit cards, they’re awesome! …and those annual statement credits are always something I look forward to!  One of the questions I often get from branch associates is about how cash back is calculated for the ATB Platinum MasterCard. How does ATB (or any other FI) calculate the cash-back you receive for [...]

My post last week, Cats Going 2.0, got me thinking about cats and Marshall McLuhan. Had he noticed, McLuhan might have looked to cat media preferences as support for the hot/cool distinction in his media theory. The distinction of media as hot or cold can be easily contested. First, you just can’t convince me that [...]

Communications technologies have a profound impact on our pets too. Even cats have figured out that laptops are the “new newspaper.” Just want to point out a great blogpost by Sherri Wright-Schwietz of ATBIS on Working from Home. ATBIS is p…

There are a lot of different takes on this.  Some people think it’s the name of the returns counter at Wal-Mart.  Others feel it is doing exactly what a customer expects.  Some, and I’m in this group, feel that it means a little bit more than that.  I eagerly invite your take on this thought [...]

  Well, Sam Lamb was likely born with it:) And others had help from courses like Dress for Success and Savvy Networking, hosted by the UofA this week and next. Nayeem and I are going to the Savvy Networking session. Really good price at $25! Want to come?